IF YOU AREN'T THRILLED WITH YOUR PURCHASE, RETURN IT WITHIN 30 DAYS FOR A REFUND.
Please note: There are no returns on personalized items or products that have been used.
1. Email email@example.com, so I can be expecting your package.
2. Send the item back to me at:
Werther Leather Goods
208 E Main St., #6
Norfolk, VA 23510
3. Once I receive the product and verify it is in unused condition, I will process the refund. It usually takes a few days for the funds to show in your account.
Lead Time & Shipping Details
I'm usually able to send out wallets and belts within a week or so. The typical lead time for the canvas and leather tool bags is approximately 1 month. Although, if I already have the bag made, I'll typically send it out within a week or two. Once I mail out your product, I'll send you a quick email with the tracking information.
If your order is time-sensitive, please get in touch. I may not have every product in every color, but I usually have something that I could quickly get in the mail for you. The best way to contact me is via email: firstname.lastname@example.org.
Shipping Options & Time Estimates
USPS First Class Domestic - usually takes 2 or 3 days to be delivered to the east coast and mid-west and 3 or 4 days to be delivered to the west coast. In my experience, sending wallets and belts via First Class mail is quick and reliable.
USPS Priority Mail Domestic - can usually get to you 1 day sooner than the First Class estimates above. Priority Mail is very reliable.
USPS First Class International - is estimated to take 10 - 15 business days but can take months--and the tracking number does not follow the package out of the United States. Shipping USPS First Class International is normally a good solution for shipping to Canada or Australia, but if you are in Europe or Asia, I'd definitely recommend paying more for Priority Mail International shipping.
USPS Priority Mail International (recommended) - is estimated to take 6 - 10 business days assuming it doesn't get caught in customs. The tracking information is very reliable which makes for a much better experience. I think Priority Mail International is a wise investment.